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How to Improve Your Hiring Process

If you already have a hiring process in place, there is a good chance it can be enhanced to better serve your business needs. Here are seven tips to improve your

hiring process.

  1. Build a strong employer brand.
    According to an Office Vibe report, more than 75% of professionals are passive candidates who aren’t currently looking for jobs, but are open to new opportunities.

Building a strong employer brand not only reduces employee turnover by 28%, it also attracts these passive candidates to your company over others.

A Glassdoor survey found that 69% of respondents are likely to apply for a job if the employer actively manages its brand by responding to reviews, updating the

company’s profile and sharing updates on the company’s culture and work environment.

When you focus on building a well-known employer brand, you won’t have to do as much active recruiting. You’ll be a highly desired organization, flooding with

applicants.

  1. Move as quickly and efficiently as possible.
    Office Vibe reported that the best candidates are off the market in 10 days. It’s important to act quickly, especially when you know you’re interested in a specific

applicant. Even if you haven’t made a decision yet, you should follow up with the candidate often, discussing further details of the position to ensure you’re on their

radar. Also, respond to any questions or concerns right away to keep them updated throughout the process.

  1. Write better job descriptions.
    Many companies write descriptions with lists of responsibilities and requirements, but a study found that this can alienate qualified employees, The Wall Street

Journal reported.

In the study, U.S. and Canadian researchers rewrote 56 job ads to emphasize two different approaches: the Needs-Supplies approach, which focuses on what the company

can do for the candidate, and the Demands-Abilities approach, which focuses on what the company expects from the candidate. Of the 991 responses, applicants who

responded to Needs-Supplies job listings were rated higher than those who responded to the Demands-Abilities ads.

Focus on what your company can do for potential employees, and you’ll attract candidates who better fit your needs.

  1. Embrace digital trends and social media.
    Most people want to work for companies that keep up with the latest tech trends. Part of embracing the digital age means using public social media profiles for

candidate research. Like most employers, you’ll probably conduct a standard background investigation on applicants, but the candidate’s social media profiles can offer

more details about the individual as a person and an employee, for better or for worse.

While it’s legally risky to allow a candidate’s social media activity to factor into your hiring decisions, as it can result in unconscious bias or discrimination, it

can give you a better picture of a job applicant you’re interested in hiring. [See related story: The Pros and Cons of Social Media Background Checks]

  1. Fit the personality to the job.
    Although the right skillset may seem like the most important factor in whether a candidate is a good fit, the truth is that skills can be acquired, but personalities

cannot.

During the selection process, consider how a candidate’s personality traits align with the daily job tasks. For instance, a trait such as empathy would likely be much

more important for a nurse or a social worker than it would be for a tax attorney or a computer programmer.

“What kind of person you hire depends on [the] culture of organization and the kind of job,” said Maynard Brusman, a San Francisco-based psychologist and founding

principal of consulting firm Working Resources. “A great person with all kinds of skills may be [a] good fit for one and [a] poor fit for another, simply based on

their personality type.”

  1. Improve your interviews.
    A study by Leadership IQ found that failures exhibited by new employees may result from flawed interview processes. The study revealed that 82% of the 5,000 managers

surveyed reported that the interviewers were too focused on other issues, too pressed for time or lacked the confidence in their interviewing abilities to pay

attention to red flags.

According to Leadership IQ CEO Mark Murphy, this is because the job interview process focuses on making sure new hires are technically competent, whereas other factors

that are just as important to employee success – like coachability, emotional intelligence, temperament and motivation – are often overlooked.

It’s important to allow prospective employees to interview you, too. Letting candidates ask questions will give you a chance to see what’s important to them, Brusman

said. It also gives them a chance to determine that they want to keep pursuing a job at your company, or to decide that it’s not the right fit for them.

“Be open and honest about what it’s going to be like to work for your company,” Brusman said. “You want to give a realistic preview of the work environment.”

  1. Keep an eye on your reviews.
    Potential employees often seek insider information about companies they want to work for, and this includes salary estimates, interview tips and reviews from current

and former employees from sites such as Glassdoor. Studies show that 86% of Glassdoor users read company reviews and ratings before deciding to apply for a job. Top

candidates may not even apply in the first place if they don’t like what they see: 50% of job seekers said they would not take a job with a company that had a bad

reputation, even for a pay increase.

Two actions that draw in candidates include being active on review websites and posting accurate information. If you have a lot of negative reviews from former

employees, it may be time to work on your company culture before you try to fill any open positions. Doing so can improve employee retention and lead to more positive

reviews that will attract quality employees.

Key takeaway: To improve your hiring process, embrace technology, build a positive company brand and online reputation, and improve job descriptions and interviews.

What is a Hiring Process?

Learn how to create and improve your hiring process to increase employee quality and retention. A proper hiring process can help you attract and retain high-quality

employees. Improve your talent acquisition process with technology, reputation management and accurate job descriptions. During interviews, pay attention to employee

coachability, emotional intelligence, temperament and motivation.

This article is for startups and small businesses that want to improve their current hiring process. Hiring new talent is an inevitable and critical part of being a

business leader, and it’s more complicated than just reviewing resumes and conducting interviews. There are many recruiting mistakes that can deter a qualified

candidate from seeking employment with you, from poorly crafted job descriptions to lack of communication about applications. However, with the right hiring and

onboarding process in place, you will soon be on your way to recruiting and hiring only the best candidates.

A hiring process is a step-by-step method used to find, recruit and ultimately hire new employees. A good hiring process will help you attract and retain high-quality

employees that match your brand. The specific elements of a hiring process are unique to each company, but there are some general steps every business can follow to

attract and hire qualified candidates.

What steps are in the hiring process?
Although the specific steps in your hiring process should be unique to your company (and sometimes even to the open position you are hiring for), there are 10 general

steps that most hiring processes include.

Write a job description that accurately reflects the hiring need.

Advertise and recruit for the open position.

Analyze and review candidate resumes, cover letters and applications.

Conduct a phone interview for initial screening.

Conduct in-person interviews (or video conferencing interviews if recruiting remotely).

Have the job applicant perform applicable assessments.

Run a background check and check references.

Make a hiring decision.

Extend a job offer.

Hire and onboard the new employee.

Key takeaway: A hiring process is a step-by-step method of finding, recruiting, and hiring employees. Most hiring processes include basic steps like recruiting,

interviewing, screening, hiring and onboarding employees.

What is E-commerce Software and Third-Party Sites

While online business owners do need several things to get up and running, there are all-in-one solutions to help you. E-commerce software simplifies the process of

opening an online store by walking owners through each step of the process, including registering a domain name, designing a website, uploading and managing inventory,

connecting to a shopping cart, and providing secure payment options for shoppers.

When choosing e-commerce software, small business owners should consider several factors. The software should incorporate all aspects of creating and maintaining an

e-commerce website, such as hosting, website design and SEO integration. In addition, business owners should ensure the software offers a shopping cart capable of

accepting a variety of payments, including credit cards, PayPal and eChecks. Finally, the software should provide top-notch security, such as fraud and secure sockets

layer protection, to give consumers peace of mind that their personal information won’t end up in the wrong hands.

Most e-commerce software providers charge online businesses a monthly fee for their services. While most of the top software providers waive a setup fee, monthly costs

can range from $15 to $300 a month depending on several factors, including how large the online store is and how many of the software’s services the business owner

needs.

Our other site, Business.com, has done extensive, in-depth reviews of numerous e-commerce software options. These are its top three options:

3dcart, which allows you to create a unique website with its versatile customization tools, plenty of integrations and easy checkout process
Shopify, which features a searchable customer menu for targeted marketing campaigns and a lot of flexibility to grow with your business
Volusion, which offers advanced security and back-room tools, and integrates with Amazon to boost sales

Third-party sites
Small business owners who feel creating their own e-commerce site is too difficult have other options for selling goods online. In one increasingly popular method,

many entrepreneurs go through a third-party provider, like Amazon. These large-scale online marketplaces provide each individual business with its own page within the

third-party provider’s site.

The benefit of such sites is that business owners don’t have to set up an extensive e-commerce website and deal with the hassle of accepting payments. The process is

very simple. Within hours, any business owner can register in the marketplace, set up a page and start selling.

One big negative of such sites is the cost. Most online marketplaces charge a host of fees, including those to list items, which are generally 20 to 25 cents per item,

plus a percentage of each sale, which can be 3 to 10 percent of the total sale price.

Additionally, shoppers must search for the business within the huge marketplace. While a regular e-commerce site only has products listed for one business, visitors to

sites like eBay or Amazon will see a wide variety of goods. Even though each business has its own page on these sites, other sellers can easily lure a shopper in

another direction. This can make closing sales much more difficult.

Some of the more popular online marketplaces today are eBay, Etsy, Amazon, Yahoo Shopping, Overstock.com, eCrater, Webstore.com and Bonanza.

What’s Needed for an e-Commerce Business

E-commerce has some drawbacks too. Online stores often lose out on the ability to interact with their customers in person. Brick-and-mortar businesses can build their

customer bases by creating personal relationships with buyers. The only way for online shops to do this is through impersonal means of support such as email or live

chat.

E-commerce ventures also face cutthroat competition. For every online business, at least another 10 businesses on the web sell the same thing. Hundreds of thousands of

e-commerce sites operate worldwide, meaning online businesses must work even harder than brick-and-mortar businesses to stand out from the crowd.

Finally, https://www.businessnewsdaily.commust deal with technical issues that brick-and-mortar locations never face. E-commerce businesses are run completely online,

so if something goes wrong with the website, credit card processor or any other aspect of the operation, the business has to shut down to be fixed. While some of these

problems may be out of the business owner’s hands, they have the same result: lost money and lost customers.

While opening an e-commerce business can be relatively easy, you need a number of things to get started. Here is a rundown of everything an entrepreneur must have to

open an e-commerce business.

Product to sell: Most importantly, small business owners need something they can sell. The good news is that with the internet, this can be basically anything. Big or

small, expensive or cheap, any item can be sold online. Also, since the business is run online, e-commerce owners have the option of selling digital goods that can be

downloaded to a customer’s computer or mobile device.

Domain name: Before a small business can start building an e-commerce website, it needs a domain name. This is the online address at which shoppers can find the

business’s website. Most online business domain names end in either “.com” or “.net.” The domain name should match the business’s name as closely as possible.

Web hosting service: You’ll need a web hosting service to publish the website online for shoppers to see. These services store the data files that make up websites,

and then upload those files to the web for viewing by those who visit the site through its official domain name.

Website: The website serves as a business’s online home. The site, which can be created with the help of either web hosting services or e-commerce software, must

feature the products the business wants to sell and offer a way to sell those items directly to consumers. The website’s design should encourage shoppers to stay and

make purchases.

Mobile: Just as important as your website, a presence on mobile devices is more crucial than ever, with more people buying directly from their smartphones. Your

website needs to be optimized for mobile, meaning it dynamically changes size and layout for easy browsing on smaller screens. You can also build a special app that

customers can download. [Read related story: Building a Website: A Small Business Guide]

Shopping cart software: To sell items from an e-commerce website to customers, you need shopping cart software. These programs give shoppers the chance to search the

business’s inventory to see what’s available, select items they want to purchase and eventually buy them. In addition to assisting with transactions, many shopping

cart software options include features for controlling inventory, setting up shipping and calculating taxes.

Merchant services provider: Since online businesses can’t accept cash payments via the website, they need a merchant services provider to handle their credit and debit

card needs. This service acts as a link between the business, customer and credit card company. It processes the payments and takes the money from a credit card

account and places it into the business’s account, also known as a merchant account. Most merchant service providers offer this type of bank account, which acts as a

holding location for the debit and credit card payments an e-commerce business collects. Once the funds have been approved, the merchant services provider transfers

the money, minus a commission, to the business owner’s bank account. Without a merchant services provider, a small business has no way of collecting money from

customers.

Marketing: All successful e-commerce businesses have a strategy for attracting customers to their sites. Without a carefully thought-out plan, turning a profit becomes

much more difficult. Various marketing options online businesses have at their disposal include https://www.businessnewsdaily.com (SEO), pay-per-click advertising, and

email and social media campaigns. Your website should have links to the business’s social media pages and offer ways to subscribe to electronic newsletters and deals

as strategies to keep customers coming back.

How to Pros of e-commerce

Whether it’s running an online-only store or adding online shopping to an established brick-and-mortar business, web sales are necessary. Those who don’t find a way to

sell their goods via the internet will quickly see their customers take their money elsewhere.

As of Q2 2017, e-commerce accounted for 17.5 percent of consumer spending, according to a study by comScore. The study showed that 1 in 6 U.S. dollars are spent

online.

Shoppers cite numerous reasons for their online shopping preferences, including that it saves them time, makes comparing prices easy, doesn’t require fighting through

crowded stores and provides a larger variety of items to purchase.

Businesses have two main options for selling goods online: run their own e-commerce websites or sell their goods in an established online marketplace. To run their own

e-commerce sites, businesses need several critical services and pieces of software. Among the most important are a web hosting service, shopping cart software and a

credit card processor.

Small businesses can take the simpler route of setting up a store in one of the many online marketplaces, such as Amazon, eBay or Etsy.

Selling goods and services online has a wide variety of benefits. Most significantly, it opens businesses up to a much larger customer base than they can access with a

brick-and-mortar location alone. With an e-commerce site, businesses aren’t limited to selling their merchandise to those in and around their local communities.

Shoppers all around the globe can access the sites, significantly boosting the potential for profit.

In another plus, e-commerce businesses always stay open. While most brick-and-mortar locations may operate eight to 10 hours a day, e-commerce businesses run around

the clock. Being able to makes sales and money at all hours of the day is a big advantage.

Running an online business can also reduce costs. Specifically, online-only businesses don’t have to pay rent on a physical location and don’t have to pay employees.

Since they don’t require the same amount of manpower to run, these businesses enjoy huge cost savings. [Read related story: How to Start a Business: Step by Step]

Inventory costs also fall for online stores. E-commerce businesses don’t face the same demands as brick-and-mortar ventures, which must stay fully stocked at all

times. Online stores, by contrast, can keep inventory low using drop-shipping methods, in which products are shipped to consumers straight from the manufacturer.

E-commerce operations are also readily scalable, meaning it is easy to start off small and expand as needed. That can be much tougher with brick-and-mortar businesses,

since growing often means finding a new, larger location to house the business.